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Danielle Bean

Danielle Bean
Danielle Bean, a mother of eight, is Editorial Director of Faith & Family. She is author of My Cup of Tea, Mom to Mom, Day to Day, and most recently Small Steps for Catholic Moms. Though she once struggled to separate her life and her work, the two …
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Rachel Balducci

Rachel Balducci
Rachel Balducci is married to Paul and they are the parents of five lively boys and one precious baby girl. She is the author of How Do You Tuck In A Superhero?, and is a newspaper columnist for the Diocese of Savannah, Georgia. For the past four years, she has …
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Lisa Hendey

Lisa Hendey
Lisa Hendey is the founder and editor of CatholicMom.com and the author of A Book of Saints for Catholic Moms and The Handbook for Catholic Moms. Lisa is also enjoys speaking around the country, is employed as webmaster for her parish web sites and spends time on various …
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Arwen Mosher

Arwen Mosher
Arwen Mosher lives in southeastern Michigan with her husband Bryan and their 4-year-old daughter, 2-year-old son, and twin boys born May 2011. She has a bachelor's degree in theology. She dreads laundry, craves sleep, loves to read novels and do logic puzzles, and can't live without tea. Her personal blog site …
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Rebecca Teti

Rebecca Teti
Rebecca Teti is married to Dennis and has four children (3 boys, 1 girl) who -- like yours no doubt -- are pious and kind, gorgeous, and can spin flax into gold. A Washington, DC, native, she converted to Catholicism while an undergrad at the U. Dallas, where she double-majored in …
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Robyn Lee

Robyn Lee
Robyn Lee is a 30-something, single lady, living in Connecticut in a small bungalow-style kit house built by her great uncle in the 1950s. She also conveniently lives next door to her sister, brother-in-law and six kids ... and two doors down are her parents. She received her undergraduate degree from …
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DariaSockey

DariaSockey
Daria Sockey is a freelance writer and veteran of the large family/homeschooling scene. She recently returned home from a three-year experiment in full time outside employment. (Hallelujah!) Daria authored several of the original Faith&Life Catechetical Series student texts (Ignatius Press), and is currently a Senior Writer for Faith&Family magazine. A latecomer …
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Kate Lloyd

Kate Lloyd
Kate Lloyd is a rising senior, and a political science major at Thomas More College of Liberal Arts in New Hampshire. While not in school, she lives in Whitehall PA, with her mom, dad, five sisters and little brother. She needs someone to write a piece about how it's possible to …
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Lynn Wehner

Lynn Wehner
As a wife and mother, writer and speaker, Lynn Wehner challenges others to see the blessings that flow when we struggle to say "Yes" to God’s call. Control freak extraordinaire, she is adept at informing God of her brilliant plans and then wondering why the heck they never turn out that …
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Answer This

How do you handle telephone solicitors?

Before the advent of the Do Not Call registry, I vaguely remember telemarketers calling the house a lot. My parents hated it.

These days it’s easier, since only charities can legally call and ask for money. But if you’re anything like us, those calls still come on a fairly regular basis.

We have caller ID, so it’s pretty easy to avoid talking to solicitors by screening the calls. Since some of them call up to five times a day until they finally get an answer, though, I prefer to pick up the phone and get rid of them as soon as possible.

I have in the past pledged money to charities over the phone, but learned later (through the website Charity Navigator) that the charities I’d supported were not efficient. One of them used 90% of its funds for overhead costs! So I decided we had to stop doing that.

Charity Navigator has a list of tips for dealing with calls from charities, but I generally take a simpler approach: when a charity calls, I tell them we have a policy of not giving money over the phone, ask if they have a website so I can research them further, then gently but firmly ask them to take us off their list. This method has been effective, mostly.

Tonight, though, I got a tough one: a guy who was calling for my husband, but was happy to ask me for money instead… until I told him I wouldn’t pledge over the phone, at which point he decided he’d call back later and talk to my husband. He then refused to take us off their call list and hung up on me.

Furious, I called back, hoping to talk to his supervisor. I got a recording instead, but discovered something cool: he’d been calling from an organization that charities hire to do their fundraising, and this particular one allowed me to opt out of their call list over the phone. I typed in our number and hung up, happy to have thwarted the rude guy.

I think from now on when I see an unfamiliar number on our caller ID, I’ll dial it. Maybe I can manage to opt out of more solicitations without actually having to talk to the callers!

Have you had victory over a rude telephone solicitor? Or, alternatively, ever connected with one in an unexpected way? How do you usually deal with them?


Photo courtesy Scott Waldron


Comments

Page 1 of 1 pages

 

When solicitors call for my husband, I usually say, “He’s at work, like you.” Often they don’t know what to say, and I use the pause to say that we don’t conduct new business over the phone.

Another trick I’ve heard of is handing the phone to your son of the same name. This is particularly entertaining when said son is between the ages of 3 and 6. grin

 

I usually wait until they take a breath and say “Not at this time, thank you.“and hang up.
My friend has had her 6 year old answer and ‘pledge’ money to the DNC and a diabetes organization. He likes to answer the phone :D
Didn’t they realize they were talking to a SIX year old?

 

I once had a friend who answered a telemarketer and the person wanted all sorts of information—what do you like to do etc.  My friend started to ask the marketer similar questions and fast got to very personal questions—where do you live etc etc etc.  This was probably the 5th time the marketer had called the house but she got off the phone really fast and never called again!

 

My husband changed our answering machine recording to Latin. Now if there is a number that I don’t recognize, I let the machine get it and fewer than 1 in 10 callers leave a message.

Once my husband turned the speaker phone on a gave it to our then 20 month old when he knew that a telemarketer was calling. At the time my son could only say about a dozen words. It went something like “hello babble babble church babble babble babble church”. Finally the foreign accented telemarketer said, “Am I speaking with [husband’s name]?” To which my son very emphatically said Yes and then continued speaking garbelly gook. The man stayed on the line an amazingly long time for not being able to understand what was being said. smile It was the most entertaining call I have ever been privy to, but it didn’t seem that nice so we have never done it again.

 

I had a similar experience with the NRA a couple of weeks ago.  They called my house every day for two weeks, asking for my husband.  They never said who they were, just that they would try back another time.  But I could see on the Caller ID that it was the NRA.  Finally one night, when a male representative said he would try back again, I asked him not to, and he hung up on me.  I was really mad, and called the number on the Caller ID, but it just lead to a recording.  Finally a few days later a woman called, and I asked where she was calling from (even though I knew, based on the Caller ID), and when she said “NRA”, I told her that there had been over 10 attempts and that I wanted our number to be taken off their list.  That took care of it.  (I was afraid she would need to hear it from my husband.)

 

I always say “I can’t talk right now do you mind if I call back during YOUR dinner hour” and hang up.

 

We usually just don’t pick it up.  We have caller ID.  I have been known to answer and say “Please take me off your call list.  If they start with their spiel, I repeat myself again and again. ”  They usually wind up hanging up.  But not always.  smile

 

It is one of the reasons why we got rid of our land line!  Now all we have is a cell phone.  I haven’t had a telemarketer in over a year : )

 

I feel that any charity that pays people to make calls to get money is not using their money efficiently and will never give over the phone.  We give to numerous very carefully thought out organizations but will never give over the phone.

 

If I accidentally answer (I screen my calls), I cut them off at about 3 seconds into their sales pitch and say, “no thanks” click.

 

We don’t have a landline, so rarely get solicitation calls.  Companies that you already do business with are allowed to call, so as quickly as I can, I say “I’m not interested.  Please do not call me again.”  They seem to be pretty respectful of that.  The first time our newspaper called it was every two hours all evening (until 10pm!) while we were on vacation in an earlier time zone.  I’m sad to say they got an angrier version of the above (“No.  No.  You called every two hours last night.  If you call me again I will cancel my subscription”), but not until they wouldn’t take the first no.  I haven’t heard from them since.

I have a similar tactic with door-to-door salesmen who ignore the “no solicitation” sign.

 

Just letting everyone know that you can file a complaint about a harrassing solicitor and also sign up for the “do not call list” at http://www.donotcall.gov.  Of course, charities, political organizations, and telephone surveyors are exempt from this list.

 

I always ask them to please put me on their “do not call” list~

 

Mr. Teti has some entertaining stories.

 

You could take a deep breath and thank God that you do not have to do that for a living.  It is not the person on the phone’s fault that you are on the list, and they may be doing that job because it is the only way to support their family. They also have no way of knowing, as well, when you are having dinner, believe it or not! I work at a call center and being hung up on, spoken rudely to, have the phone handed to a child just makes my workday harder. Of course that does not justify anyone being rude to you, I always am respectful to the people I call. Just because you cannot see their face does not mean they are not people to be respected. It may be interesting to note that a simple do not call here and hanging up may not be enough information for the person to take you off the list per the company’s protocol, you may have to engage the person further.


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